I had noticed that my item was stuck in “pre-shipment” for a while and I had inquired to the shop if everything was ok with my order. She let me know this never has happened, and that she would send me a replacement right away! I got the replacement a couple days later + a gift for the wait. It was so sweet of her to have done that. On top of all that her shop really is the cutest and I loved every item I received. I will definitely keep ordering from this shop! ✨